Customer Service

We guarantee that we exclusively use products that fulfil the highest quality and safety standards. Through internal quality controls, our experts ensure that all products pass strict quality and counterfeiting checks. Our products naturally correspond to the current legal requirements for product safety.

We undertake to comply with all applicable laws, regulations and provisions – in both our business and our personal activities. These also include, among others, economic sanctions and export and customs laws. Any infringement against these requirements can have serious consequences for us and the company.

We only permit the use of security staff if the company guarantees that their employees are suitably trained and monitored. This ensures that no human rights are violated. Otherwise, the use of security staff, whether privately or publicly, is prohibited.

Wentronic ensures that the human rights and core labour standards are upheld and we abide by the applicable law of the ILO (International Labour Organisation). We respect the right to freedom of association. Child labour, forced labour and exploitation are not tolerated under any circumstances. Women’s rights, ethical recruitment and legal safeguards for children and young people are observed. Laws on occupational health and safety and working hours apply and all employees are paid according to their performance and receive social benefits. We reject discrimination and harassment due to gender, ethnic background, religion or ideology.

We respect the dignity of all people and do not tolerate any discrimination. We also do not tolerate any negative effects on the rights of minorities and indigenous peoples. We respect the ban on illegal evictions and the ban on the illegal taking of land, forests and water for acquisition, development or other use. In particular, we respect and support the right to free, prior and informed consent.

We protect the personal data of our business partners and employees in accordance with national, European and international data protection laws while taking into account interests and data protection risks. Our security standard prevents unauthorised access and we also oblige our business partners to handle this data with care. We share information about Wentronic and its business activities in a legally compliant manner and manage our business records, which are assessed by an auditor, in accordance with GOBD rules (principles for the proper management and storage of books, records and documents in electronic form and for data access).

All legal provisions to protect competition are complied with and agreements with competitors are prohibited, in particular agreements on conditions and prices, as well as a regional division of markets. Improper advantages may neither be granted nor accepted. Restraint should be exercised with regard to gifts and donations in order to avoid conflicts of interest. Private and business interests are strictly separated and the use of business partners for private purposes is to be avoided.

Wentronic requires its business partners to comply with all copyright and intellectual property laws so as not to risk infringing upon the intellectual property of Wentronic or third parties.

We are committed to sustainable and responsible business activities and take into account the effects on the environment and the climate. We are also committed to reducing greenhouse gas emissions and promote energy efficiency and the use of renewable energies. We strive towards decarbonisation and contribute towards protecting the quality of water and air through the conscious handling of resources. We also undertake to carry out responsible chemicals management, which minimises the effects on people and the environment. We are committed to sustainable resource management and strive to reduce waste. We promote the reuse and recycling of materials to reduce the ecological footprint. We respect animal protection standards and are committed to preserving biodiversity. We pay attention to sustainable land use and avoid deforestation. We are committed to preserving soil quality and reducing noise emissions to protect our environment.

We support whistleblowers (informants) and protect them against retaliatory measures. Wentronic has established a reporting procedure – for business partners, suppliers and third parties. Complaints regarding misconduct or infringements against the Code of Conduct can be submitted via e-mail to compliance@wentronic.com. Wentronic will not take or permit any retaliatory measures if the report is made in good faith. If, however, retaliatory measures are suspected, these can also be reported to compliance@wentronic.com.

Wentronic respects the principles of the OECD (Organisation for Economic Co-operation and Development) with regard to serious abuses in relation to mineral extraction and mining activities. We do not directly import any raw materials, ores, intermediate products or derivatives of minerals. To ensure that this practice is also recognised throughout our supply chain, we require our suppliers and their subcontractors to take the measures necessary to abide by the international standards for raw material procurement defined by the OECD.